Tim Smith: Sales Guru

Enough Already!

State of Newspapers Exclusive

How many of us have ever answered, “Good morning!” with, “What’s so good about it.”

I will never forget one person I met while waiting to speak at a conference. I said, “Good morning!” and his answer was “I have one year, four months, eight days and seven hours till retirement!”

He had a retirement countdown app on his phone.

It’s hard to ignore all the seemingly negative things that face us each day. From the minute we wake up Monday morning to the sound of the radio announcer’s “It’s time to get back to the same old bump and grind” to Wednesday (“It’s hump day!”) to Friday (“Thank God it’s Friday. We made it through another one.”)

The weather report (that is if they get it right) is partly cloudy, instead of partly sunny. The traffic reports tell me what road is closed instead of which ones are open, and happy hour at the corner gathering place never seems so happy until after a few drinks.

I heard someone say when we talk to ourselves, 85 to 90 percent of our thoughts are negative. I call it “stinkin’ thinkin’” or the “should have thinking.”

I should have done this. I should have said that, or I should have prepared for that customers. I personally am sick of this type of thinking.

Let me ask you something: When you make a list at the end of the day, are you looking at the things you accomplished or at the things you didn’t do.

Have you ever slowed down on the highway to watch the sunrise or sunset?

I can hear you now. “Are you crazy Tim? We would get run off the road!”

Let me ask another question: Have you ever slowed down on that same road to see someone pulled over by the police for speeding? We seem to get an odd pleasure from seeing someone else in misery

Do you work with, or know, a really negative person? I’m talking about the person who brightens the room when they leave or makes you dread running into him or her at the office.

My father was a very negative man. When asked if a glass was half-full or half-empty, his response was, “The glass is dirty.”

Some of us wake up in the morning saying, “Good morning Lord.”

My father woke up and said, “Good Lord, it’s morning.”

We are constantly bombarded with negative information. We hear about “fake news” or “dying print.” As I write this, I just heard the stock market fell again, there’s been another firing at the White House, allergies are going to be worse this spring – that is, if spring ever gets here.

Enough, already!  I’ve had too much negativity in my day.

How do we overcome all this negativity?  First, I would like you to call 2 customers today and say, “thank you for doing business with me.” This is not a selling call. Just call them and say, “I was thinking about you and wanted to thank you for the opportunity to be of service. I greatly appreciated it.”

That’s it. Expect some silence on the other end of the phone. They probably won’t know what to say because nobody has ever called them just to say “thanks” before.

The second thing I’d like you to do: Then the second thing you do: Subscribe to stateofnewspapapers.com so I can share more tips with you next month.

Now, go be brilliant today.


Tim Smith is President of Tim Smith Consulting which is a management and employee training organization located in Allentown, PA.  Tim has worked in the Newspaper field for over twenty years and has thirty-three years’ experience in training and development. Contact Tim at 610-435-0661 or e-mail at timsmith@fast.net.                                                                                                                                                                                                                                                                  

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